The personal information collected allows Réseau Vos Oreilles to perform its duties and conduct its activities in accordance with applicable laws and standards. Réseau Vos Oreilles collects personal information only when it is necessary and for specific, pre-defined purposes. Personal information is collected directly from the person concerned and with his or her consent, unless an exception is provided for by law.

A non-exhaustive list of the information collected and its intended use can be found in Appendix A. The majority of personal information collected concerns employees in order to meet the company’s legal obligations. The disclosure of personal information of other individuals may be requested to assist employees in an emergency, for example. It is the responsibility of employees to obtain their consent before providing us with their contact details.

As far as customer information is concerned, data is supplied to feed our files, management software, contracts and invoicing. We attach the utmost importance to the confidentiality and security of our customers’ data. All information collected, whether contact details or other personal information, is treated with the utmost rigor and in compliance with current laws and regulations on the protection of personal information. Our team is committed to putting in place robust security measures to prevent unauthorized access, as well as regularly training our staff on best practices in data confidentiality. We regard the protection of our customers’ personal information as a fundamental responsibility to ensure their well-being and their trust in our services.