Privacy policy
At Réseau Vos Oreilles, your privacy is important to us. It is important to us that you are informed in a transparent manner about our use of your information when you browse our site. By using the Réseau Vos Oreilles site, you agree to abide by these policies. We therefore invite you to read the following policy concerning the confidentiality of information.
By personal information, we mean :
“Any information that allows you to be identified, such as your name, telephone number, e-mail and address.
The terms “company”, “our” and “we” are used to refer to Réseau Vos Oreilles.
The following policy is the latest version available and is valid only for our site. If any material changes are made, we will notify you by posting a notice on the main page of our site.
Data collected (website or application)
Our site does not collect personal information unless you provide it voluntarily. When a form must be completed, your consent will be clearly requested in order to use your data for specific and explained purposes. For example, when subscribing to a newsletter or sending a message to obtain additional information about a service or to obtain a quote. In this case, your first and last name, e-mail address and telephone number are collected solely for this purpose.
However, you will always be informed of the reasons for collection and the information used will be clearly explained.
Using a cell phone or other mobile device
When you use our website on your cell phone or mobile device, we may obtain information about your device ID and location. However, it is possible to block the location service directly on the device you are using.
Cookies and other comparable technologies
Some cookies and similar technologies are used on our site to make it easier for you to navigate from page to page, but they are not used to obtain any personal information about you. You can deactivate them in your browser settings. However, it is possible that by deactivating cookies, functionalities will appear differently.
Tools
Certain data is automatically collected when you use our site, such as your IP address, your operating system and browser, the pages you visit and the requests you make to them, and the time and date of your connection to the site. This information does not reveal your identity and is therefore not considered confidential.
We use analysis tools on this site. These are used to measure, collect and store information, enabling us to analyze traffic on our website and improve our services. Our customers’ well-being is important to us, which is why we are constantly striving to improve. You can choose to disable and refuse cookies from analysis tools. You will still be able to access the website, but access to certain secure pages may be blocked.
Use of information
The information gathered by the analysis tools is used to produce statistics and reports for this site, enabling us to get to know our customers better. Statistics and reports are used to manage and improve the services we offer our customers.
Your personal information is not sold, rented, shared or disclosed in any way to any third party for the purpose of marketing your information.
Publication and third parties
We may share non-personalized, non-confidential information about the company, such as trends in the use of our services, with third parties. We ensure that no confidential information is passed on without the customer’s consent.
Security
We do our utmost to protect the user. The personal information we collect is encrypted using SSL (Secure Sockets Layer) technology, as mentioned above, and access to the data is strictly limited to the people who process the data. They are subject to strict confidentiality obligations.
The data stored on our servers is only communicated in the event of a legal obligation; to apply our terms of use; to preserve our rights, property and safety as well as those of our users; to counter fraud; or with your consent and is protected by a confidentiality and security parameter.
Children 13 and under
We understand the importance of paying special attention to the protection of a child’s information when using our site. This site is not intended for minors. No personal information of a child under the age of 13 is stored on our servers without parental consent. If this is the case, measures will be taken as soon as possible to remedy the situation.
Transition
In the event of the sale, purchase, partnership, reorganization, merger, bankruptcy or other possible transition of the company, we undertake to protect the information collected in the transfer thereof.
Links to other sites
This site may contain links to other sites. These sites are not governed by our privacy policy. We recommend that you check the privacy policies of other sites to understand their procedures regarding your confidential information. The company cannot be held responsible for the treatment of confidential data of other sites to which it provides links for the convenience of its user.
Please do not hesitate to contact Réseau Vos Oreilles if you would like any further information about our handling of your personal data, or if you would like to change the data we already hold. We look forward to hearing from you.
Judith Dupras
1130 Avenue Beaumont #110
Mont-Royal, QC H3P 3E5
1-514-737-1616
j.dupras@vosoreilles.com
Justin Tremblay
669, rue Laviolette
Trois-Rivières, QC G9A 1V7
1-819-379-5715
j.tremblay@vosoreilles.com
François Sasseville
15, rue Montclair
Gatineau, QC J8Y 2E2
1-819-771-5029
j.sasseville@vosoreilles.com